Tenbea Terms and Conditions — A Complete Guide to Using the Platform

By using the Tenbea website (tenbea.win) or its mobile application, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please discontinue use of Tenbea's services.

Tenbea is an internationally licensed online gaming platform serving players from Bangladesh and around the world. Eligibility requirements and terms of service are subject to change from time to time.

• These Terms and Conditions apply in both English and Bangla
• Tenbea reserves the right to update its Terms and Conditions at any time
• Updated terms take effect upon publication

You must be at least 18 years of age to register an account on Tenbea. We may request a national ID card or other government-issued document for age verification. If Tenbea becomes aware of any underage account, it will be closed immediately.

Each individual may register only one account. If a person is found to hold multiple accounts, tenbea reserves the right to close all associated accounts and void any accumulated rewards.

• You must register using accurate and truthful information
• Keeping your password confidential is your responsibility
• Any unauthorized access to your account must be reported immediately
• Registering with false information is strictly prohibited
• Operating an account on behalf of or in the name of another person is not permitted

Tenbea supports deposits and withdrawals via bKash, Nagad, Rocket, and other mobile banking methods. The minimum deposit is BDT 100 and the minimum withdrawal is BDT 500. The maximum daily withdrawal limit depends on your account tier and verification status.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Under special circumstances — such as high-value transactions or additional verification requirements — processing may take longer.

• Only payment methods registered in your own name may be used
• Keep a record of every deposit receipt
• If you encounter an issue, contact support within 24 hours
• Accounts used for money laundering or fraudulent payments will be closed
• Processing transactions using another person's payment details is strictly prohibited

All bonuses and promotional offers on Tenbea are subject to specific terms and conditions. Please read them carefully before claiming any bonus. The most important requirement is the wagering requirement — you must place a specified number of bets before any bonus funds can be withdrawn.

For example, a 10x wagering requirement on a BDT 1,000 bonus means you must place BDT 10,000 in bets before withdrawing. Each bonus also has an expiry period — if not used within the specified timeframe, the bonus will be forfeited.

• The validity period of each bonus is stated in the offer itself
• Each offer may only be used once per account
• Welcome bonuses are available to new members only
• If bonus abuse is detected, the bonus and any associated winnings may be voided
• Claiming the same bonus across multiple accounts is strictly prohibited

Tenbea has specific rules governing Sports Betting, slots, bingo, and other games. In Sports Betting, if a match is cancelled or abandoned, bets are generally voided and refunded. However, different rules may apply for certain markets.

In the event of a dispute over the outcome of any game, Tenbea's decision shall be final. We always follow the official results of the relevant international sports governing bodies.

• RTP (Return to Player) data for every game is transparently disclosed
• No bets are accepted in live betting once the market has closed
• A recovery policy applies if a game is interrupted due to technical issues
• Attempting to manipulate game outcomes is strictly prohibited
• Use of automated betting software or bots is strictly prohibited

Tenbea is committed to maintaining a fair and secure gaming environment. Any form of fraud, hacking, match-fixing, or system exploitation is strictly prohibited. If such activity is detected, the account in question will be immediately suspended and any associated winnings will be forfeited.

• Bonus abuse through multiple accounts
• Hacking or Unauthorized System Access
• Match Fixing or Use of Insider Information
• Chargebacks or abuse of payment disputes
• Activities that damage Tenbea's reputation

Tenbea reserves the right to temporarily suspend or permanently close an account under the following circumstances: breach of Terms and Conditions, suspected fraud, failure to provide verification documents, or legal requirements.

Users may also close their account at any time at their own discretion. Any legitimately earned balance may be withdrawn prior to account closure. However, winnings derived from bonuses must meet the applicable wagering requirements before withdrawal.

• Account closure requests can be submitted through support
• Valid balances are always withdrawable
• You have the right to be informed of the reason for any suspension

The health and well-being of our members is Tenbea's top priority. We believe gaming should be a form of entertainment — it should never be a source of financial stress or mental strain.

Our platform offers deposit limits, session time limits, and self-exclusion options. If you feel your gaming is getting out of control, please reach out to our support team — we are ready to help.

For more information, visit our Responsible Play View the page.

Tenbea collects, processes, and protects your personal information in accordance with international data protection standards. We collect your name, address, contact details, payment information, and gaming history — solely for the purposes of service delivery and security.

Your data is never sold or shared with third parties for advertising purposes. However, information may be disclosed to relevant authorities to fulfil legal obligations.

For more information, visit our Privacy Policy View the page.

Tenbea reserves the right to update these Terms and Conditions at any time. For significant changes, we will notify members via email or an on-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

If you have any questions or complaints, please contact our 24/7 customer support team. We are always ready to assist you.